Samuel (Sam) Lombardo
Samuel (Sam) Lombardo
Director of Product Design | Enterprise SaaS | AI Product Builder | Product Strategy | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Leadership Profile
Executive Leadership Profile
Director of Product Design with 12+ years of experience leading enterprise SaaS transformation, AI-powered product innovation, and design organization growth... My experience includes leading enterprise SaaS ecosystems serving 10,000+ users, developing and scaling design organizations ranging from 8 to 30+ designers per team, and founding ClarityOS, an AI-native SaaS platform built from concept to market. I am recognized for simplifying complexity, strengthening organizational capability, and helping teams make better product decisions through clarity, alignment, and execution.
Executive Impact
Executive Impact
• 12+ Years of Product Design Leadership
• Enterprise SaaS • 10,000+ Users
• Founder of ClarityOS
• Built & Launched Four AI-Powered Products
• Design Teams Scaled 8 to 30+ per Organization
• Led 40+ Product Launches Across Multiple Industries
Core Leadership Expertise
Core Leadership Expertise
Product Design Leadership • Enterprise SaaS • AI-Native Product Strategy • Product Strategy • Product Discovery • Design Systems • DesignOps • Executive Stakeholder Leadership • Organizational Design • Cross-Functional Leadership • Team Development • Business Transformation
Professional Experience
Professional Experience
Founder & Head of Product Design | ClarityOS | ClarityOS, Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design|ClarityOS | ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design | Clarity OS ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Defined the vision, strategy, and execution roadmap for a four-product AI-native SaaS ecosystem, balancing customer needs, business priorities, and technical feasibility from concept through launch.
• Led product strategy and end-to-end design across discovery, AI interaction design, design systems, customer validation, onboarding, pricing, and go-to-market execution.
• Built and launched a unified AI-native SaaS ecosystem consisting of four production-ready products supported by a scalable design system and shared product architecture, reaching 350 users within 4 months of launch.
• Established continuous customer feedback loops that informed roadmap prioritization, validated product-market fit, and guided iterative product decisions, reducing time-to-decision on roadmap changes by 45%.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Established enterprise design governance, DesignOps, and scalable design systems across a seven-platform SaaS ecosystem, improving organizational consistency and execution.
• Built and developed a high-performing distributed team of 8–12 product designers, creating structured coaching, career development, and design quality practices that strengthened both individual growth and organizational capability.
• Partnered with Product, Engineering, Customer Success, and executive stakeholders to align product strategy, customer needs, and delivery priorities, contributing to a 22% increase in product adoption and an 18% increase in customer retention.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience |Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Directed product strategy across 40+ launches, aligning executive stakeholders, customer insights, and technology investments to accelerate product delivery and business growth.
• Built and scaled design organizations from 10 to 30 designers, establishing hiring strategies, career frameworks, DesignOps practices, onboarding systems, and operating models that improved 90-day ramp efficiency by 50%.
• Established enterprise design systems and governance frameworks that reduced design debt, improved consistency, and enabled cross-functional product teams to deliver more efficiently across complex product portfolios.
• Guided executive stakeholders through product discovery and roadmap development, translating customer insights into investment priorities and long-term product strategy.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead
|Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
• Led cross-functional teams across projects ranging from $1M to $500M, balancing creative vision, operational feasibility, business objectives, and client expectations.
• Built executive confidence through strategic storytelling and stakeholder presentations, contributing to a 75% concept approval rate.
• Delivered 35 major projects with 100% on-time delivery while maintaining a 95% rework-free record through stronger planning and stakeholder alignment.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design
|Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL /| Onsite
• Led the digital transformation of a complex real estate platform, modernizing product strategy, UX architecture, and design systems to support growth from 10,000 to more than 50,000 users.
• Led a 60-person Design and Marketing organization, improving operational clarity, cross-functional alignment, and execution.
• Reduced decision-making time by 35% and accelerated concept-to-launch timelines by 40% through improved information architecture, streamlined workflows, and stronger collaboration between business and technology teams.
• Increased brand engagement by 25%, improved sales conversions by 15%, and reduced production time by 25% by aligning product strategy, marketing execution, and customer experience around shared business objectives.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
• Directed UX strategy across 35+ enterprise platforms, simplifying complex workflows and improving user experiences across large-scale operational ecosystems.
• Led multidisciplinary teams across creative, technical, and operational disciplines, strengthening collaboration and improving execution.
• Increased user engagement by 25% while reducing customer support needs by 30% through improved information architecture, onboarding, and interaction design.
Product & Technology Stack
Product & Technology Stack
Product: Product Strategy, Product Discovery, UX Strategy, Design Systems, DesignOps
AI: Claude, Claude API, Cursor, Lovable Design: Figma, FigJam, Framer, Adobe Creative Cloud
Development: React, Tailwind CSS, Supabase
Collaboration: Jira, Confluence, Notion
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
Samuel (Sam) Lombardo
Samuel (Sam) Lombardo
Director of Product Design | Enterprise SaaS | AI Product Builder | Product Strategy | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Leadership Profile
Executive Leadership Profile
Director of Product Design with 12+ years of experience leading enterprise SaaS transformation, AI-powered product innovation, and design organization growth... My experience includes leading enterprise SaaS ecosystems serving 10,000+ users, developing and scaling design organizations ranging from 8 to 30+ designers per team, and founding ClarityOS, an AI-native SaaS platform built from concept to market. I am recognized for simplifying complexity, strengthening organizational capability, and helping teams make better product decisions through clarity, alignment, and execution.
Executive Impact
Executive Impact
• 12+ Years of Product Design Leadership
• Enterprise SaaS • 10,000+ Users
• Founder of ClarityOS
• Built & Launched Four AI-Powered Products
• Design Teams Scaled 8 to 30+ per Organization
• Led 40+ Product Launches Across Multiple Industries
Core Leadership Expertise
Core Leadership Expertise
Product Design Leadership • Enterprise SaaS • AI-Native Product Strategy • Product Strategy • Product Discovery • Design Systems • DesignOps • Executive Stakeholder Leadership • Organizational Design • Cross-Functional Leadership • Team Development • Business Transformation
Professional Experience
Professional Experience
Founder & Head of Product Design | ClarityOS | ClarityOS, Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design|ClarityOS | ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design | Clarity OS ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Defined the vision, strategy, and execution roadmap for a four-product AI-native SaaS ecosystem, balancing customer needs, business priorities, and technical feasibility from concept through launch.
• Led product strategy and end-to-end design across discovery, AI interaction design, design systems, customer validation, onboarding, pricing, and go-to-market execution.
• Built and launched a unified AI-native SaaS ecosystem consisting of four production-ready products supported by a scalable design system and shared product architecture, reaching 350 users within 4 months of launch.
• Established continuous customer feedback loops that informed roadmap prioritization, validated product-market fit, and guided iterative product decisions, reducing time-to-decision on roadmap changes by 45%.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Established enterprise design governance, DesignOps, and scalable design systems across a seven-platform SaaS ecosystem, improving organizational consistency and execution.
• Built and developed a high-performing distributed team of 8–12 product designers, creating structured coaching, career development, and design quality practices that strengthened both individual growth and organizational capability.
• Partnered with Product, Engineering, Customer Success, and executive stakeholders to align product strategy, customer needs, and delivery priorities, contributing to a 22% increase in product adoption and an 18% increase in customer retention.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience |Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Directed product strategy across 40+ launches, aligning executive stakeholders, customer insights, and technology investments to accelerate product delivery and business growth.
• Built and scaled design organizations from 10 to 30 designers, establishing hiring strategies, career frameworks, DesignOps practices, onboarding systems, and operating models that improved 90-day ramp efficiency by 50%.
• Established enterprise design systems and governance frameworks that reduced design debt, improved consistency, and enabled cross-functional product teams to deliver more efficiently across complex product portfolios.
• Guided executive stakeholders through product discovery and roadmap development, translating customer insights into investment priorities and long-term product strategy.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead
|Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
• Led cross-functional teams across projects ranging from $1M to $500M, balancing creative vision, operational feasibility, business objectives, and client expectations.
• Built executive confidence through strategic storytelling and stakeholder presentations, contributing to a 75% concept approval rate.
• Delivered 35 major projects with 100% on-time delivery while maintaining a 95% rework-free record through stronger planning and stakeholder alignment.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design
|Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL /| Onsite
• Led the digital transformation of a complex real estate platform, modernizing product strategy, UX architecture, and design systems to support growth from 10,000 to more than 50,000 users.
• Led a 60-person Design and Marketing organization, improving operational clarity, cross-functional alignment, and execution.
• Reduced decision-making time by 35% and accelerated concept-to-launch timelines by 40% through improved information architecture, streamlined workflows, and stronger collaboration between business and technology teams.
• Increased brand engagement by 25%, improved sales conversions by 15%, and reduced production time by 25% by aligning product strategy, marketing execution, and customer experience around shared business objectives.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
• Directed UX strategy across 35+ enterprise platforms, simplifying complex workflows and improving user experiences across large-scale operational ecosystems.
• Led multidisciplinary teams across creative, technical, and operational disciplines, strengthening collaboration and improving execution.
• Increased user engagement by 25% while reducing customer support needs by 30% through improved information architecture, onboarding, and interaction design.
Product & Technology Stack
Product & Technology Stack
Product: Product Strategy, Product Discovery, UX Strategy, Design Systems, DesignOps
AI: Claude, Claude API, Cursor, Lovable Design: Figma, FigJam, Framer, Adobe Creative Cloud
Development: React, Tailwind CSS, Supabase
Collaboration: Jira, Confluence, Notion
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
Samuel (Sam) Lombardo
Samuel (Sam) Lombardo
Director of Product Design | Enterprise SaaS | AI Product Builder | Product Strategy | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Leadership Profile
Executive Leadership Profile
Director of Product Design with 12+ years of experience leading enterprise SaaS transformation, AI-powered product innovation, and design organization growth... My experience includes leading enterprise SaaS ecosystems serving 10,000+ users, developing and scaling design organizations ranging from 8 to 30+ designers per team, and founding ClarityOS, an AI-native SaaS platform built from concept to market. I am recognized for simplifying complexity, strengthening organizational capability, and helping teams make better product decisions through clarity, alignment, and execution.
Executive Impact
Executive Impact
• 12+ Years of Product Design Leadership
• Enterprise SaaS • 10,000+ Users
• Founder of ClarityOS
• Built & Launched Four AI-Powered Products
• Design Teams Scaled 8 to 30+ per Organization
• Led 40+ Product Launches Across Multiple Industries
Core Leadership Expertise
Core Leadership Expertise
Product Design Leadership • Enterprise SaaS • AI-Native Product Strategy • Product Strategy • Product Discovery • Design Systems • DesignOps • Executive Stakeholder Leadership • Organizational Design • Cross-Functional Leadership • Team Development • Business Transformation
Professional Experience
Professional Experience
Founder & Head of Product Design | ClarityOS | ClarityOS, Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design|ClarityOS | ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Head of Product Design | Clarity OS ClarityOS Digital Tech Solutions LLC | Mar. 2026 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Defined the vision, strategy, and execution roadmap for a four-product AI-native SaaS ecosystem, balancing customer needs, business priorities, and technical feasibility from concept through launch.
• Led product strategy and end-to-end design across discovery, AI interaction design, design systems, customer validation, onboarding, pricing, and go-to-market execution.
• Built and launched a unified AI-native SaaS ecosystem consisting of four production-ready products supported by a scalable design system and shared product architecture, reaching 350 users within 4 months of launch.
• Established continuous customer feedback loops that informed roadmap prioritization, validated product-market fit, and guided iterative product decisions, reducing time-to-decision on roadmap changes by 45%.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Established enterprise design governance, DesignOps, and scalable design systems across a seven-platform SaaS ecosystem, improving organizational consistency and execution.
• Built and developed a high-performing distributed team of 8–12 product designers, creating structured coaching, career development, and design quality practices that strengthened both individual growth and organizational capability.
• Partnered with Product, Engineering, Customer Success, and executive stakeholders to align product strategy, customer needs, and delivery priorities, contributing to a 22% increase in product adoption and an 18% increase in customer retention.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience |Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Directed product strategy across 40+ launches, aligning executive stakeholders, customer insights, and technology investments to accelerate product delivery and business growth.
• Built and scaled design organizations from 10 to 30 designers, establishing hiring strategies, career frameworks, DesignOps practices, onboarding systems, and operating models that improved 90-day ramp efficiency by 50%.
• Established enterprise design systems and governance frameworks that reduced design debt, improved consistency, and enabled cross-functional product teams to deliver more efficiently across complex product portfolios.
• Guided executive stakeholders through product discovery and roadmap development, translating customer insights into investment priorities and long-term product strategy.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
Creative Design Lead
|Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL | Onsite
• Led cross-functional teams across projects ranging from $1M to $500M, balancing creative vision, operational feasibility, business objectives, and client expectations.
• Built executive confidence through strategic storytelling and stakeholder presentations, contributing to a 75% concept approval rate.
• Delivered 35 major projects with 100% on-time delivery while maintaining a 95% rework-free record through stronger planning and stakeholder alignment.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL | Onsite
Director of Digital Product & Design
|Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL /| Onsite
• Led the digital transformation of a complex real estate platform, modernizing product strategy, UX architecture, and design systems to support growth from 10,000 to more than 50,000 users.
• Led a 60-person Design and Marketing organization, improving operational clarity, cross-functional alignment, and execution.
• Reduced decision-making time by 35% and accelerated concept-to-launch timelines by 40% through improved information architecture, streamlined workflows, and stronger collaboration between business and technology teams.
• Increased brand engagement by 25%, improved sales conversions by 15%, and reduced production time by 25% by aligning product strategy, marketing execution, and customer experience around shared business objectives.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite | Onsite
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL | Onsite
• Directed UX strategy across 35+ enterprise platforms, simplifying complex workflows and improving user experiences across large-scale operational ecosystems.
• Led multidisciplinary teams across creative, technical, and operational disciplines, strengthening collaboration and improving execution.
• Increased user engagement by 25% while reducing customer support needs by 30% through improved information architecture, onboarding, and interaction design.
Product & Technology Stack
Product & Technology Stack
Product: Product Strategy, Product Discovery, UX Strategy, Design Systems, DesignOps
AI: Claude, Claude API, Cursor, Lovable Design: Figma, FigJam, Framer, Adobe Creative Cloud
Development: React, Tailwind CSS, Supabase
Collaboration: Jira, Confluence, Notion
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College