Samuel (Sam) Lombardo
Product Design Director | B2B SaaS | AI-Native Design Practice | Multi-Product Platform | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Summary
Executive Summary
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Core Competencies
Core Competencies
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
Professional Experience
Professional Experience
Founder & Chief Experience Officer | ClarityOS — Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
Tools & Technology
Tools & Technology
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
New release
Preview
Samuel (Sam) Lombardo
Product Design Director | B2B SaaS | AI-Native Design Practice | Multi-Product Platform | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Summary
Executive Summary
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Core Competencies
Core Competencies
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
Professional Experience
Professional Experience
Founder & Chief Experience Officer | ClarityOS — Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
Tools & Technology
Tools & Technology
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
New release
Preview
Samuel (Sam) Lombardo
Product Design Director | B2B SaaS | AI-Native Design Practice | Multi-Product Platform | Design Organization Leadership
Orlando, FL | (407) 607-1039 | samueljolombardo@gmail.com | LinkedIn | Portfolio
Executive Summary
Executive Summary
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Product design director with 20 years maturing design organizations, scaling multi-product platform experiences, and building AI-native design practices across high-growth B2B SaaS companies. Deep expertise governing design systems that unify experience across complex, multi-modular product suites, coordinating designers across squads to maintain consistency, elevate craft, and accelerate delivery. Proven track record partnering with Product, Engineering, Customer Success, and Go-to-Market teams to translate customer and partner insights into product design strategy that drives measurable business outcomes. Founded and shipped ClarityOS, a solo-built AI-powered SaaS suite, integrating AI across discovery, prototyping, and delivery as a practitioner, not just an advocate. Brings professional gravitas, executive communication credibility, and a relentless standard for design excellence. When things are clear, people move.
Core Competencies
Core Competencies
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
AI-Native Design Practice | Design Organization Maturity & Leadership | Design System Governance | Multi-Product Platform & Multi-Modular SaaS | Squad Coordination & Cross-Pillar Alignment | B2B SaaS Product Design | Discovery, Prototyping & Delivery | Design Roadmap & Strategy | Customer & Partner Insight Integration | Customer Success & Go-to-Market Partnership | Executive Stakeholder Influence | Mentorship & Design Culture | Figma & Scalable Component Systems
Professional Experience
Professional Experience
Founder & Chief Experience Officer | ClarityOS — Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
Founder & Chief Experience Officer | ClarityOS Digital Tech Solutions LLC | 2024 to Present
AI-powered SaaS suite for human clarity and decision-making | Remote
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
• Built an AI-native design practice from the ground up, integrating AI tooling including Claude, Lovable, Cursor, and Framer across every stage of discovery, prototyping, and delivery, demonstrating firsthand how AI accelerates design iteration and scales impact across a multi-product platform.
• Designed and shipped a four-tool AI-powered SaaS suite solo from zero to live product, governing a unified design system and onboarding framework across a multi-modular authenticated platform, ensuring consistency and scalability across all product surfaces.
• Architected trust-first AI interaction systems that transform complex AI-driven outputs into intuitive, decision-ready experiences, balancing transparency, user agency, and interaction clarity across high-stakes workflows.
• Owned the full product design strategy and roadmap across all four tools, making prioritization trade-offs, setting quality standards, and maintaining a consistently high bar for design and user experience throughout discovery, iteration, and launch.
• Engaged directly with users and partners to gather feedback and refine product design, closing the loop between customer insight, go-to-market positioning, and product iteration in a high-growth SaaS context.
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
Director, User Experience & Product Design | JRA, Part of RWS Global | Jun 2024 to Feb 2026
Enterprise SaaS ecosystem serving 50K+ users across 7 platforms | Remote | Contract
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
• Matured the design organization across a 7-platform enterprise SaaS ecosystem, coordinating designers across product pillars and squads, establishing governance frameworks, and aligning the broader product suite around a unified design system and shared craft standards.
•Governed the design system end-to-end, establishing scalable and uniform design principles, component libraries, and quality review processes that enabled squads to execute consistently and efficiently across a complex, multi-modular platform.
• Built, mentored, and scaled a distributed team of 8 to 12 product designers, fostering a culture of performance, innovation, and continuous improvement through structured feedback, critique cadences, and career development investment.
• Partnered with engineering, product, and customer success leadership to align design strategy with business objectives, roadmap priorities, and customer insights, reducing onboarding friction by 40% and improving sustained platform engagement across a 50K+ user base.
• Established AI-assisted design workflows and responsible AI feature design governance, accelerating team iteration velocity by 25% while maintaining a consistently high quality bar across all product surfaces.
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
Director of Product Strategy & Experience | Haan Consulting Group | Aug 2021 to Jun 2024
40+ product launches across FinTech, real estate, and healthcare enterprise SaaS | Remote
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
• Delivered 40+ product launches across 15+ concurrent B2B SaaS platforms, complex, multi-modular products in FinTech, real estate, and healthcare, championing design excellence and aligning design strategy with go-to-market and customer success objectives at every stage.
• Scaled design organizations from 10 to 30 designers, building hiring pipelines, career frameworks, discipline definitions across UX, research, content, and service design, and DesignOps processes that improved 90-day ramp efficiency by 50%.
• Governed design systems and scalable design principles across multi-product platform portfolios, coordinating designers across squads to maintain consistency, reduce design debt, and accelerate delivery velocity.
• Harnessed customer and partner insights, combining qualitative research, usability testing, and product analytics, to shape and align product design roadmaps with business objectives and drive measurable outcomes across all platforms.
• Introduced experimentation frameworks and data-informed design practices, translating UX strategy into board-level narratives that secured product investment and executive alignment across complex, multi-stakeholder organizations.
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
Creative Design Lead | Scenario | Sep 2021 to May 2023
Cross-functional design and production leadership | Orlando, FL
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
• Led a cross-functional team of 15 while aligning a 20-person California design team and 50-person production team across a complex multi-location operational environment, delivering 100% of 35 engagements on time with a 95% rework-free record.
• Achieved a 75% concept approval rate pitching projects with budgets from $1M to $500M, demonstrating professional gravitas, executive-level design storytelling, and stakeholder influence.
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
Director of Digital Product & Design | Demetree Global | Aug 2017 to Aug 2021
Full platform rebuild driving 5x user growth | Winter Park, FL
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
• Led a full platform rebuild of a high-complexity, multi-modular real estate operations SaaS platform, governing the design system, aligning design strategy with Go-to-Market objectives, and driving 5x user growth (10K to 50K+ users) through redesigned information architecture and activation experiences.
• Reduced time-to-decision by 35% and accelerated concept-to-launch velocity by 40% through data-informed design iteration, improved IA, and cross-functional delivery alignment with engineering and product leadership.
• Created UX vision frameworks and future-state product roadmaps that guided long-term platform strategy and secured executive investment through board-level design storytelling.
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
Senior Product Experience Designer | Falcon's Creative Group | Nov 2014 to Aug 2017
UX and product design across 35+ enterprise platforms for Universal Studios and SeaWorld | Greater Orlando, FL
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
• Directed UX and product design across 35+ enterprise platforms serving large-scale multi-location operations, leading multidisciplinary teams of 30 to 75 across complex product and operational environments.
• Increased user engagement by 25% and reduced support needs by 30% through redesigned information architecture, simplified interaction models, and improved onboarding and wayfinding clarity at scale.
Tools & Technology
Tools & Technology
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Figma, FigJam, Framer, Adobe Creative Suite, Claude API (Anthropic), Cursor, Lovable, Supabase, React, Tailwind, Notion, Miro, Jira, Confluence, GitHub, Google Workspace
Education
Education
Master of Fine Arts, Digital Design Media | Full Sail University
Master of Fine Arts, Digital Design Media | Full Sail University
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
Bachelor of Fine Arts, 3D Computer Animation | Digital Media Arts College
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